Customer Service

With the robotic arm as the core tool, we are embarking on a new journey of intelligent manufacturing.

Frequently Asked Questions

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Main market?


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Our products are primarily exported to overseas markets such as North America, Europe, and Southeast Asia, and we boast extensive experience in cross-border supply chain services.

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Are you a factory or a trading company?


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We are a professional manufacturer with independent machining and forging workshops, and we warmly welcome you to visit our facility for an on-site inspection.

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Which port will the shipment depart from?


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We primarily arrange shipments from the ports of Shanghai and Ningbo, but we can also deliver your goods to any port of your choice upon request.

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Packaging method?


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We use standard export‑grade packaging: each item is individually sealed in a plastic bag and then packed into a carton or wooden crate, fully meeting the demands of long‑distance sea freight. We also offer customized packaging solutions.

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What payment methods do you support?


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The standard payment method is by telegraphic transfer (T/T): a 30% deposit is required to initiate production, with the balance due prior to shipment. For long-term partners, we can discuss and agree on other flexible payment terms.

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How can product quality be managed?


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We have established a comprehensive, end-to-end quality control system: from incoming raw material inspection and in-process monitoring to 100% full inspection of finished products before shipment, ensuring rigorous quality oversight at every stage.

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Are there any relevant certifications?


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We fully support third-party inspections and can provide, in parallel, material certificates, full‑size inspection reports, and other relevant qualification documents.

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What material is used?


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We use mainstream industrial materials such as carbon steel, alloy steel, and stainless steel, and can provide you with the corresponding material certification upon request.

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What is the production lead time?


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Upon receipt of the deposit and confirmation of the drawings, the standard production lead time is 15–35 working days, with the exact duration varying based on order quantity and product complexity.

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What is the minimum order quantity?


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Minimum order quantities vary by product type: standard hydraulic fittings have lower MOQs, while custom-forged and machined components have relatively higher MOQs. Please feel free to contact us for detailed minimum order requirements for each product.

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Can you provide samples? Are the samples free?


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We can provide sample testing; the sample production fee and shipping costs will be borne by the customer. Once the subsequent bulk order reaches the quantity agreed upon by both parties, the full sample fee will be refunded.

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In which fields are the products applied?


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Our components are widely compatible with excavators, loaders, mining machinery, agricultural equipment, and a variety of heavy-duty hydraulic systems.

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